We are your Microsoft technology solution and integration experts. From desktop rollouts, patch management and security, to multi-site offices or redundant data centers; you can count on BDITS to deliver proven cost effective solutions.

It is the goal of all our team members to always adhere to "best practices" standards for the management of technology, procedures, and processes - performance, high availability and security tremendously impact ROI of any IT-related project.

Below is a general list of our services and solutions. For on-going care and maintenance, choose one of our SiteCare Solutions based on the type and frequency of service your business requires.

Services

Consulting
Consulting services may include various aspects of systems and network implementations, upgrades or re-alignment of existing systems with current business needs, such as:

• Design, implementation and management of centralized or multi-site networks
  
• Technology and capacity planning
  
• Project management
• Security analysis and remediation
• Asset and License auditing
• Team assessment and transition
• Compliance/SOX readiness

Support
We provide on-site* maintenance and management of your network, systems and desktops. Depending on your internet connectivity, remote assistance is also available.

• Prescheduled weekly/monthly site visits to perform day-to-day IT operations or preventive maintenance (patches and updates, system health, etc.)
• Special projects—use BDITS to augment your existing staff for specific project expertise, large scale projects, or day-to-day operations
• Remote support—where connectivity allows, a number of support issues and/or maintenance may be addressed remotely. General phone support is available to assist in troubleshooting minor or general issues.
• Emergency 24/7 break-fix response
• On-site support is provided in the Minneapolis/St. Paul metropolitan area and surrounding suburbs. Engagements outside this area incur additional charges and are considered on a case-by-case basis.

Training
BDITS provides basic to advanced customized training for your end-user or IT staff to help you maximize your use of technology. User classes are taught by an experienced trainer with a comprehensive background as an administrative professional in the legal field. In-house IT staff systems training is often included as part of any BDITS project implementation. If necessary, high level technical training is also available.

• Microsoft Office suite
• Desktop/server operating system
• DMS systems, such as iManage: Document management basics and site-specific training
• Customized curriculum based on your specific applications and needs

Solutions

From your home office to business systems and multi-site networks, BDITS provides innovative cost-effective solutions for all your IT needs. Some of our most popular solutions are:

• Microsoft platform - server/desktop/application upgrades and migrations
• E-mail - Exchange implementations/migrations, blackberry, PDA integration
• Network - installations, rebuilds and upgrades
• Remote connectivity - Citrix, Terminal Server, Thin Client
• Patch/Update management - Windows, Antivirus, Application testing and deployment
• Security - Firewalls, intrusion detection, content management, antivirus, policy
• Remote site and user connectivity - secure wireless / VPN
• Business Continuity - Back-up, redundancy and high availability
• Home Office - Remote connectivity, file/print sharing, security
• New business / Start-ups
• Specialized solutions for law firms - litigation support services, DMS systems, iManage, Summation and others.

* On site support is provided in the Minneapolis/St. Paul metro area and surrounding suburbs (about a 60 mile radius - Cokato MN, Medford MN, Menomonie WI, Rock Creek MN). Engagements outside this area may incur additional charges and are considered on a case-by-case basis.